Flash-Sale Gift Vouchers (discounted)
During selected times of the year, gift vouchers will become available, at a discounted rate, via our flash-sale promotions. These gift vouchers can only be purchased online via our pub websites and are valid at all participating Grosvenor Pubs & Inns (exclusions will be noted on your gift voucher). Discounted vouchers will carry a shorter validity date, which will be noted on your voucher and cannot be split down into smaller denominations.
Discounted vouchers will have limited validity, which may vary depending on the offer.
Each gift voucher purchased will feature a unique reference code. Please ensure you present your valid gift voucher to your server at the time of requesting your bill to enable redemption. Each voucher cannot be exchanged for cash. Please note, discounted vouchers cannot be extended past their expiry date, unless government restrictions prevent customers from using.
Discounted vouchers will have limited validity, which may vary depending on the offer.
Each gift voucher purchased will feature a unique reference code. Please ensure you present your valid gift voucher to your server at the time of requesting your bill to enable redemption. Each voucher cannot be exchanged for cash. Please note, discounted vouchers cannot be extended past their expiry date, unless government restrictions prevent customers from using.
Gift Voucher
All gift vouchers must be purchased online via our website, in nominations noted on each gift voucher. Each gift voucher purchased will feature a unique reference code. Please ensure you present your valid gift voucher to your server at the time of requesting your bill to enable redemption. Each voucher cannot be exchanged for cash or extended. The Gift Voucher Store will note where they can be used.
Advance bookings are necessary and are subject to availability. Cancellation of a booking might render the voucher null & void. Terms & Conditions are subject to change.
Advance bookings are necessary and are subject to availability. Cancellation of a booking might render the voucher null & void. Terms & Conditions are subject to change.
The Stag on The River - Hotel Bookings
,The Stag on the River Letting Rooms Terms and Conditions
General
Your contract is with the Stag on the River Village Pub Inn and Dining, Lower Eashing. Please read our Terms & Conditions carefully as you will be bound by them.
Reservations
We require your credit card details to guarantee all accommodation reservations. We will not charge your credit card until departure but will require a swipe of the credit card upon arrival. When your booking is complete, you will be issued with a confirmation number. Please bring this confirmation number with you when you check-in. The persons named in a booking must be the persons who actually will be staying. For group bookings (of 3 rooms or more) a 50% prepayment will be taken 8 weeks prior to your arrival date, and the remaining deposit due 4 weeks prior, which is non-transferable.
Cancellations
If your reservation is cancelled up to 2 pm one day prior to the date of arrival, no fee will be charged. If cancelled after 2 pm one day prior to the date of arrival or in case of a no-show, the total price of the reservation booking will be charged. To make a cancellation please email your request to: [email protected].
Group Cancellation Policy (applicable on bookings of 3 rooms or more)
Group reservations can be cancelled, without charge, up to 8 weeks prior to the date of arrival. Reservations cancelled or amended within 8-4 weeks prior to the date of arrival will incur a penalty of 50% of the full stay, including tax. Reservations cancelled or amended within 4 weeks to the date of arrival will incur the full price of the reservation booking including any taxes. These cancellation fees will be charged to the credit card provided to secure the booking. To make a cancellation please email your request to: [email protected].
Check-In/ Check-Out
You may check-in between the hours of 2 pm and 10 pm. We do ask you to check-out and vacate your room before 10 am midweek (Monday-Friday) and before 11 am on weekends (Saturday – Sunday).
Early Check-Out
In the event that a guest checks-out prior to the booked date of departure, then full reservation charges will apply.
Prices
All rates include VAT (and local taxes) at the current rate. Rates are per room, per night inclusive of continental breakfast (midweek) or cooked breakfast (weekend) and car parking. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this.
Payment
We require a credit card to secure an advance booking. We accept credit cards and cash payment. Cheques are not accepted. Payment is taken on departure. We accept the following payment cards: Visa, Mastercard, AMEX, Maestro and Solo.
Book Direct Benefits
We are pleased to offer the following book direct benefits for leisure guests who have booked a bed and breakfast rate directly with The Stag on the River: complimentary drink on arrival, a price match guarantee and late checkout subject to availability.
Guests are invited to enjoy one of the following complementary drinks on arrival:
Cornish Orchards Cider, Grolsch, Local Real Ale, Macabeo Finca Valero White Wine (125ml), Tempranillo Finca Valero Red Wine (125ml), a glass of Fitz English sparkling wine.
These benefits cannot be redeemed in conjunction with any other package or offer and are not applicable to rates applicable to groups or for private events. Price Match Guarantee must be agreed at the time of booking.
Pet policy
We love your four-legged friends, and all our pubs within the Red Mist family are dog-friendly. We are delighted to now offer a small selection of dog-friendly accommodation rooms at The Stag on the River, Eashing.
Please note the following T&C’s when bringing your pets for an overnight stay.
Acceptance of Children
Children of all ages are welcome.
Damages and Breakages
Please take care when staying at our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages. Any additional cleaning required to make good of damage will be charged.
Liability
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
The Stag on the River is owned and operated by Red Mist Leisure. Company address: Red Mist Leisure Limited, Units B & C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH. Company Number 5124400.
General
Your contract is with the Stag on the River Village Pub Inn and Dining, Lower Eashing. Please read our Terms & Conditions carefully as you will be bound by them.
Reservations
We require your credit card details to guarantee all accommodation reservations. We will not charge your credit card until departure but will require a swipe of the credit card upon arrival. When your booking is complete, you will be issued with a confirmation number. Please bring this confirmation number with you when you check-in. The persons named in a booking must be the persons who actually will be staying. For group bookings (of 3 rooms or more) a 50% prepayment will be taken 8 weeks prior to your arrival date, and the remaining deposit due 4 weeks prior, which is non-transferable.
Cancellations
If your reservation is cancelled up to 2 pm one day prior to the date of arrival, no fee will be charged. If cancelled after 2 pm one day prior to the date of arrival or in case of a no-show, the total price of the reservation booking will be charged. To make a cancellation please email your request to: [email protected].
Group Cancellation Policy (applicable on bookings of 3 rooms or more)
Group reservations can be cancelled, without charge, up to 8 weeks prior to the date of arrival. Reservations cancelled or amended within 8-4 weeks prior to the date of arrival will incur a penalty of 50% of the full stay, including tax. Reservations cancelled or amended within 4 weeks to the date of arrival will incur the full price of the reservation booking including any taxes. These cancellation fees will be charged to the credit card provided to secure the booking. To make a cancellation please email your request to: [email protected].
Check-In/ Check-Out
You may check-in between the hours of 2 pm and 10 pm. We do ask you to check-out and vacate your room before 10 am midweek (Monday-Friday) and before 11 am on weekends (Saturday – Sunday).
Early Check-Out
In the event that a guest checks-out prior to the booked date of departure, then full reservation charges will apply.
Prices
All rates include VAT (and local taxes) at the current rate. Rates are per room, per night inclusive of continental breakfast (midweek) or cooked breakfast (weekend) and car parking. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this.
Payment
We require a credit card to secure an advance booking. We accept credit cards and cash payment. Cheques are not accepted. Payment is taken on departure. We accept the following payment cards: Visa, Mastercard, AMEX, Maestro and Solo.
Book Direct Benefits
We are pleased to offer the following book direct benefits for leisure guests who have booked a bed and breakfast rate directly with The Stag on the River: complimentary drink on arrival, a price match guarantee and late checkout subject to availability.
Guests are invited to enjoy one of the following complementary drinks on arrival:
Cornish Orchards Cider, Grolsch, Local Real Ale, Macabeo Finca Valero White Wine (125ml), Tempranillo Finca Valero Red Wine (125ml), a glass of Fitz English sparkling wine.
These benefits cannot be redeemed in conjunction with any other package or offer and are not applicable to rates applicable to groups or for private events. Price Match Guarantee must be agreed at the time of booking.
Pet policy
We love your four-legged friends, and all our pubs within the Red Mist family are dog-friendly. We are delighted to now offer a small selection of dog-friendly accommodation rooms at The Stag on the River, Eashing.
Please note the following T&C’s when bringing your pets for an overnight stay.
- We have a limited allocation of bedrooms that can accommodate small/ medium-sized dogs. Guests therefore must advise us at the time of booking (please call directly, as individual room requests cannot be accommodated via our online booking portal) if you wish to bring a dog. Unless you are specifically booked into a room where dogs are permitted, you may not have a dog in our bedrooms. This is because, whilst we love dogs, some guests do not and may have sensitive allergies.
- Well behaved dogs over 1 year may share their owners’ room for an additional fee of £15 per night, inclusive of VAT. This fee covers the additional anti-allergic deep clean requirements.
- Guests are only permitted to have one pet in a room at any given time.
- Your dog must not be left alone in the pub rooms at any time. When dining with us, you are welcome to bring your dog with you to the pub’s designated dog-friendly dining areas, we do ask that your dog be well trained in public areas where food is being served.
- Staff are not permitted to care for your pet during your stay e.g., feeding/ walking.
- Please ensure your dog is always kept on a lead when in public areas of the pub and inn.
- We appreciate accidents can happen; therefore, we ask that you let us know if any accident occurs. Any damage to the room caused by your dog will be assessed by our Duty Manager and any cost incurred will be charged to your card.
- We do politely request that guests control and manage noise made by their pets during their stay, especially in the evenings and overnight, to ensure it does not disturb other guests.
- Please take particular care when taking your dogs outside of the building and keep them on a lead until you feel it is safe to remove, as there is a main road at the front of the pub.
- If taking your dog outside of the premises overnight, we do ask that you ensure the outer doors are secure and locked at all times. Please do not forget to take your keys with you, as we do not have staff on premises between 11 pm – 6 am.
- We reserve the right to review our accommodation commitment should continued disturbances to other guests occur.
Acceptance of Children
Children of all ages are welcome.
Damages and Breakages
Please take care when staying at our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages. Any additional cleaning required to make good of damage will be charged.
Liability
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
The Stag on the River is owned and operated by Red Mist Leisure. Company address: Red Mist Leisure Limited, Units B & C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH. Company Number 5124400.
THE Wellington Arms - HOTEL BOOKINGS
,The Wellington Arms Letting Rooms Terms and Conditions
General
Your contract is with The Wellington Arms Village Pub Inn, Dining & Events in Stratfield Turgis, Hampshire. Please read our Terms & Conditions carefully as you will be bound by them.
Reservations
We require your credit card details to guarantee all reservations. We will not charge your credit card until departure but will require a swipe of the credit card upon arrival. When your booking is complete, you will be issued a confirmation number. Please bring this confirmation number with you when you check-in. The persons named in a booking must be the persons who actually will be staying.
For group bookings (of 5 rooms or more) a 50% prepayment will be taken 8 weeks prior to your arrival date, and the remaining deposit due 4 weeks prior, which is non-transferable.
Cancellations
If cancelled up to 2 pm one day prior to the date of arrival, no fee will be charged. If cancelled after 2 pm one day prior to the date of arrival, or in case of a no-show, the total price of the reservation booking will be charged. To make a cancellation please email your request to [email protected]
Group Cancellation Policy (applicable on bookings of 5 rooms or more)
Group reservations can be cancelled without charge up to 8 weeks prior to the date of arrival. Reservations cancelled or amended within 8-4 weeks prior to the date of arrival will incur a penalty of 50% of the full stay including any taxes. Reservations cancelled or amended within 4 weeks to the date of arrival will incur the full charge of the total reservation booking including any taxes. These cancellation fees will be charged to the credit card that was given to secure the booking. To make a cancellation please email your request to [email protected].
Check-In/ Check-Out
You may check in between the hours of 4 pm and 10 pm. We do ask you to check out midweek (Mon-Fri) before 10 am and on weekends (Sat-Sun) before 11 am.
Early Check-Out
In the event that a guest checks out prior to the booked date of departure, then full reservation charges will apply.
Prices
All rates include VAT (and local taxes) at the current rate. Rates are per room, per night, inclusive of a continental breakfast. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this.
Payment
Please note, we will require a credit card to guarantee advance bookings. We accept both credit cards and cash payments, cheques are no longer accepted. Please note, payment is taken on departure. We accept the following payment cards: Visa, Mastercard, AMEX, Maestro and Solo.
Booking Direct
We are pleased to offer the following book direct benefits for leisure guests who have booked a bed and breakfast rate directly with The Wellington Arms: complimentary drink on arrival, a price match guarantee and late checkout subject to availability.
Guests are invited to enjoy one of the following complementary drinks on arrival:
Cornish Orchards Cider, Grolsch, Local Real Ale, Macabeo Finca Valero White Wine (125ml), Tempranillo Finca Valero Red Wine (125ml), a glass of Fitz English sparkling wine.
These benefits cannot be redeemed in conjunction with any other package or offer and are not applicable to rates applicable to groups or for private events. Price Match Guarantee must be agreed at the time of booking.
Pet policy
We love your four-legged friends, and all our pubs within the Red Mist family are dog-friendly. We are delighted to now offer a small selection of dog-friendly accommodation rooms at The Wellington Arms.
Please note the following T&C’s when bringing your pets for an overnight stay.
Acceptance of Children
Children of all ages are welcome.
Damages and Breakages
Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages.
Liability
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
The Wellington Arms is owned and operated by Red Mist Leisure. Company address: Red Mist Leisure Limited, Units B & C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH. Company Number 5124400.
General
Your contract is with The Wellington Arms Village Pub Inn, Dining & Events in Stratfield Turgis, Hampshire. Please read our Terms & Conditions carefully as you will be bound by them.
Reservations
We require your credit card details to guarantee all reservations. We will not charge your credit card until departure but will require a swipe of the credit card upon arrival. When your booking is complete, you will be issued a confirmation number. Please bring this confirmation number with you when you check-in. The persons named in a booking must be the persons who actually will be staying.
For group bookings (of 5 rooms or more) a 50% prepayment will be taken 8 weeks prior to your arrival date, and the remaining deposit due 4 weeks prior, which is non-transferable.
Cancellations
If cancelled up to 2 pm one day prior to the date of arrival, no fee will be charged. If cancelled after 2 pm one day prior to the date of arrival, or in case of a no-show, the total price of the reservation booking will be charged. To make a cancellation please email your request to [email protected]
Group Cancellation Policy (applicable on bookings of 5 rooms or more)
Group reservations can be cancelled without charge up to 8 weeks prior to the date of arrival. Reservations cancelled or amended within 8-4 weeks prior to the date of arrival will incur a penalty of 50% of the full stay including any taxes. Reservations cancelled or amended within 4 weeks to the date of arrival will incur the full charge of the total reservation booking including any taxes. These cancellation fees will be charged to the credit card that was given to secure the booking. To make a cancellation please email your request to [email protected].
Check-In/ Check-Out
You may check in between the hours of 4 pm and 10 pm. We do ask you to check out midweek (Mon-Fri) before 10 am and on weekends (Sat-Sun) before 11 am.
Early Check-Out
In the event that a guest checks out prior to the booked date of departure, then full reservation charges will apply.
Prices
All rates include VAT (and local taxes) at the current rate. Rates are per room, per night, inclusive of a continental breakfast. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this.
Payment
Please note, we will require a credit card to guarantee advance bookings. We accept both credit cards and cash payments, cheques are no longer accepted. Please note, payment is taken on departure. We accept the following payment cards: Visa, Mastercard, AMEX, Maestro and Solo.
Booking Direct
We are pleased to offer the following book direct benefits for leisure guests who have booked a bed and breakfast rate directly with The Wellington Arms: complimentary drink on arrival, a price match guarantee and late checkout subject to availability.
Guests are invited to enjoy one of the following complementary drinks on arrival:
Cornish Orchards Cider, Grolsch, Local Real Ale, Macabeo Finca Valero White Wine (125ml), Tempranillo Finca Valero Red Wine (125ml), a glass of Fitz English sparkling wine.
These benefits cannot be redeemed in conjunction with any other package or offer and are not applicable to rates applicable to groups or for private events. Price Match Guarantee must be agreed at the time of booking.
Pet policy
We love your four-legged friends, and all our pubs within the Red Mist family are dog-friendly. We are delighted to now offer a small selection of dog-friendly accommodation rooms at The Wellington Arms.
Please note the following T&C’s when bringing your pets for an overnight stay.
- We have a limited allocation of bedrooms that can accommodate small/ medium-sized dogs. Guests therefore must advise us at the time of booking (please call directly, as individual room requests cannot be accommodated via our online booking portal) if you wish to bring a dog. Unless you have received confirmation that you are booked into a room where dogs are permitted, you may not have a dog in our bedrooms. This is because, whilst we love dogs, some guests do not and may have sensitive allergies.
- Well-behaved dogs over 1 year may share their owners’ room for a supplement fee of £15 per night, inclusive of VAT. This fee covers the additional anti-allergic deep clean requirements.
- Guests are only permitted to have one pet in a room at any given time.
- Your dog must not be left alone in the pub rooms at any time. When dining with us, you are welcome to bring your dog with you to the pub’s designated dog-friendly dining areas (the bar and garden) but do ask that your dog be well trained in public areas where food is being served. Please note, dogs are not allowed in the main restaurant.
- Staff are not permitted to care for your pet during your stay e.g., feeding/ walking.
- Please ensure your dog is always kept on a lead when in public areas of the pub and inn.
- We appreciate accidents can happen; therefore, we ask that you let us know if any accident occurs. Any damage to the room caused by your dog will be assessed by our Duty Manager and any cost incurred will be charged to your card.
- We do politely request that guests control and manage noise made by their pets during their stay, especially in the evenings and overnight, to ensure it does not disturb other guests.
- Please take particular care when taking your dogs outside of the building and keep them on a lead until you feel it is safe to remove, as there is a main road at the front of the pub.
- If taking your dog outside of the premises overnight, we do ask that you ensure the outer doors are secure and locked at all times. Please do not forget to take your keys with you, as we do not have staff on premises between 11 pm – 6 am.
- We reserve the right to review our accommodation commitment should continued disturbances to other guests occur.
Acceptance of Children
Children of all ages are welcome.
Damages and Breakages
Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages.
Liability
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
The Wellington Arms is owned and operated by Red Mist Leisure. Company address: Red Mist Leisure Limited, Units B & C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH. Company Number 5124400.
GPI Rewards Terms & Conditions
- These Rules govern the collection and use of points and set out the terms of a contract between Grosvenor Pubs & Inns (Red Lion Holdings) and each primary collector. A Primary Collector can register with the GPI Rewards collection scheme by applying for a membership via the mobile app (GPI Rewards) and can then earn points on most, but not all, purchases. If you apply to register with GPI Rewards or use the GPI Rewards App you accept these rules. We may refuse an application for any good reason.
- Red Lion Holdings reserves the right to change or withdraw the GPI Rewards loyalty scheme at any time and without prior written notification.
- You must be 18 years old or over to be eligible to become a primary collector or to be a member of the GPI Rewards scheme.
- All Primary Collectors must have a resident UK, Channel Island or Isle of Man address. Changes of address must be notified to us.
- To register for GPI Rewards you will need to provide a valid email address.
- By joining GPI Rewards you have the opportunity to sign up to our newsletters to receive updates, offers & promotions by email and or mail. It is not required to opt into marketing however by not doing you may not be eligible to receive exclusive offers and discounts associated with GPI Rewards.
- We reserve the right to terminate your GPI Rewards Account if, in our opinion, you commit any act that we deem inappropriate. If we terminate your account, all outstanding points, vouchers and discounts which you have accrued, will be immediately cancelled and no cash payments or other compensation will be provided.
- Our standard terms and conditions governing cancellation charges apply.
- GPI Reward points cannot be collected for private group bookings or functions where a unique price has been agreed upon with you.
- Our terms and conditions are governed by and construed in accordance with the laws of England and we both agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute, issue or other matter which arises between us.
- All offers are subject to availability. You may not be able to use your GPI Rewards in conjunction with other offers, if you are unsure which offers are eligible in the scheme please ask at any participating pub.
- GPI Reward Points, discounts and offers may not be sold or transferred to any other individual or collector.
Earning & Redeeming GPI Rewards points and credit
- You will receive 5 points for every £1 spent at any of our participating pubs. You will receive £0.05 credit in your app wallet for every 5 points which will accumulate as a rolling credit. Monetary credit will expire 6 months after being issued.
- Points can be collected at the time of purchase with a valid GPI Rewards loyalty number.
- Primary collectors can access their account using their login details (and track the number of points they have collected) via the GPI Rewards App.
- GPI Rewards and loyalty Points remain the property of Red Lion Holdings at all times and may not be redeemed for cash and have no cash value.
- Only one reward can be redeemed on any one visit and cannot be combined.
- Use of credit cannot be in conjunction with any other offer and only one redemption may be used per table.
- Where the value of the total bill is more than the credit being redeemed, users are required to pay the difference ensuring the total value of the bill is paid.
Birthday Drinks
- Where opt-in data has been provided confirming Date of Birth, GPI Rewards members will be gifted a complimentary bottle of Prosecco.
- Minimum of four adults, no maximum.
- Cannot be used in conjunction with any other offer.
- No cash alternative.
Sign Up & Reward Bonuses
- Where a sign up bonus for new users or reward bonus existing users is offered, the applied credit will be valid for 2 months after the date of registration or the date the reward bonus was applied to your account. If it isn't used within that time, it will be removed from your account.
- A sign up offer of £10 credit is available to claim until 30th April 2023.
- A rewards bonus of £10 was added to the wallets of existing GPI Rewards on 22nd March 2023 and if unused will expire on 21st May 2023.
- Use of your sign up bonus or reward bonus cannot be used in conjunction with any other voucher or offer and only one redemption may be used per table.
Cancellation
- You can terminate your membership at any time by advising us in writing. Any outstanding points, vouchers and discounts which you have accrued will be immediately cancelled and no cash payments or other compensation will be provided.
The information contained in the above rules are subject to change without notice. We may at any time vary these terms and conditions by publishing the varied terms and conditions on our website. You accept that by doing this, we have provided you with sufficient notice of these changes.
The information and materials connected to GPI Rewards cannot be replicated without prior written permission. You may not post, distribute or reproduce any copyrighted material, trademarks, or other proprietary information without obtaining owner permission for such rights.
Grosvenor Gold Rewards App
Red Lion Holdings mobile application is owned and operated by Grosvenor Pubs & Inns, who are the controller of all stored data.
PepperHQ Ltd operate as a processor of data for Red Lion Holdings App.
This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.
## Information we collect about you through Red Lion Holdings App.
We collect information about you when you:
- register to use Red Lion Holdings App;
- attempt to check in to our stores;
- register your debit or credit card details;
- upload a profile photo, and
- use the payments facility in Red Lion Holdings App to pay for your purchase.
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract" i.e. We need this data for you to be able to use the App for its primary purposes.
## Using your information
Collecting personal information in Red Lion Holdings App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
- improve the functionality and performance of Red Lion Holdings App;
- personalize our services to you;
- tell you about important changes to Red Lion Holdings App and related services, and
- manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
Red Lion Holdings App captures your geographic location when you attempt to "check in" to one of our stores. We do this to identify which store you are in or near to allow you to pay using Red Lion Holdings App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. Red Lion Holdings App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use Red Lion Holdings App and how many people use the different functions within Red Lion Holdings App.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the MyAccount options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.
# Information We Capture
### Geographic location
We provide enhanced store visit experiences when you choose to pay using Red Lion Holdings App. You may prevent Red Lion Holdings App from accessing your devices location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of Red Lion Holdings App and prevent you from enjoying an enhanced experience.
### Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to Red Lion Holdings App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.
### Your Card details
Your card details are not stored on Red Lion Holdings App and they are only used in accordance with your payment instructions. Your card details are stored with our payment gateway partner - Square - who are a Level 1 certified PCI-DSS Service Provider. You have to use the payments facility within Red Lion Holdings App to pay for your purchase through the app.
### Your profile photo
Your profile photo is used in store to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use Red Lion Holdings App to pay for your purchases in-store.
### Your purchase history
We use your purchase history to provide personalized offers and analyse which products and rewards are most likely to interest you.
## Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in Red Lion Holdings App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
## Marketing and research
If you agree, we may contact you:
- with offers and information about Red Lion Holdings products or services.
- for customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at [email protected]
## Disclosing your information
We will never disclose your information to anyone outside of Grosvenor Pubs & Inns except:
- Where we have your consent
- Where we are required or permitted to do so by law
- To other companies who provide a service to us as a processor under the terms of this privacy policy
- To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
## Accessing your information
To obtain a copy of the information we hold about you, email us at [email protected]. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
## Changes to our policy
This policy replaces all previous versions and is correct as of November 2019. We reserve the right to change the policy at any time.
## Contacting us
If you have any queries, please contact us at [email protected]
PepperHQ Ltd operate as a processor of data for Red Lion Holdings App.
This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.
## Information we collect about you through Red Lion Holdings App.
We collect information about you when you:
- register to use Red Lion Holdings App;
- attempt to check in to our stores;
- register your debit or credit card details;
- upload a profile photo, and
- use the payments facility in Red Lion Holdings App to pay for your purchase.
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract" i.e. We need this data for you to be able to use the App for its primary purposes.
## Using your information
Collecting personal information in Red Lion Holdings App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
- improve the functionality and performance of Red Lion Holdings App;
- personalize our services to you;
- tell you about important changes to Red Lion Holdings App and related services, and
- manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
Red Lion Holdings App captures your geographic location when you attempt to "check in" to one of our stores. We do this to identify which store you are in or near to allow you to pay using Red Lion Holdings App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. Red Lion Holdings App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use Red Lion Holdings App and how many people use the different functions within Red Lion Holdings App.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the MyAccount options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.
# Information We Capture
### Geographic location
We provide enhanced store visit experiences when you choose to pay using Red Lion Holdings App. You may prevent Red Lion Holdings App from accessing your devices location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of Red Lion Holdings App and prevent you from enjoying an enhanced experience.
### Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to Red Lion Holdings App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.
### Your Card details
Your card details are not stored on Red Lion Holdings App and they are only used in accordance with your payment instructions. Your card details are stored with our payment gateway partner - Square - who are a Level 1 certified PCI-DSS Service Provider. You have to use the payments facility within Red Lion Holdings App to pay for your purchase through the app.
### Your profile photo
Your profile photo is used in store to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use Red Lion Holdings App to pay for your purchases in-store.
### Your purchase history
We use your purchase history to provide personalized offers and analyse which products and rewards are most likely to interest you.
## Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in Red Lion Holdings App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
## Marketing and research
If you agree, we may contact you:
- with offers and information about Red Lion Holdings products or services.
- for customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at [email protected]
## Disclosing your information
We will never disclose your information to anyone outside of Grosvenor Pubs & Inns except:
- Where we have your consent
- Where we are required or permitted to do so by law
- To other companies who provide a service to us as a processor under the terms of this privacy policy
- To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
## Accessing your information
To obtain a copy of the information we hold about you, email us at [email protected]. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
## Changes to our policy
This policy replaces all previous versions and is correct as of November 2019. We reserve the right to change the policy at any time.
## Contacting us
If you have any queries, please contact us at [email protected]
E-NEWSLETTER SIGN-UP PRIZE DRAW
This prize draw is operated by Grosvenor Pubs & Inns and may be entered by all UK residents over the age of 18, but is not open to Grosvenor staff, associated persons or companies. No order or purchase is necessary to enter the prize draw. The winner will win a £100 Grosvenor gift card. There will be only 1 winner across the 10 pubs & inn estate. No cash alternative is available. The winning entry will be drawn at random and the winner will be contacted directly by email and the prize must be claimed within 4 weeks. Gift Voucher will have a 6-month expiry date from issue. The winner may be asked to participate in associated publicity. We reserve the right to withdraw this prize draw at any time. Grosvenor's decision is final and no correspondence will be entered into. By supplying your details you are agreeing to receive information, promotions and offers from Grosvenor Pubs & Inns via email. You can unsubscribe at any time. At Grosvenor, we do not share your information with any other companies for marketing purposes. For more information see our privacy policy.
MAKE THE FESTIVE SEASON EXTRA SPECIAL
1. Book a table of four or more to dine from our festive menu to enjoy a complimentary glass of English sparkling fizz to get your celebrations going
2. The lead party booker will be in with the chance to win an overnight stay for two with dinner, bed and breakfast at one of our boutique hotels or inns in 2024
Dining offer applicable to pre-booked reservations before 31st December 2023, when dining from the festive menu.
One lead booker of a festive booking of between 23rd November and 31st December will be chosen at random on 8th January 2023. Redemption of the overnight stay available from 1st January – 30th June 2024 and the winner must be over 18. Travel is not included in the prize, redemption is subject to availability and the prize cannot be exchanged for a cash value.
2. The lead party booker will be in with the chance to win an overnight stay for two with dinner, bed and breakfast at one of our boutique hotels or inns in 2024
Dining offer applicable to pre-booked reservations before 31st December 2023, when dining from the festive menu.
One lead booker of a festive booking of between 23rd November and 31st December will be chosen at random on 8th January 2023. Redemption of the overnight stay available from 1st January – 30th June 2024 and the winner must be over 18. Travel is not included in the prize, redemption is subject to availability and the prize cannot be exchanged for a cash value.
