1. GIFT VOUCHERS
All gift vouchers must be purchased online via our website, in nominations noted on each gift voucher. Each gift voucher purchased will feature a unique reference code. Please ensure you present your valid gift voucher to your server at the time of requesting your bill to enable redemption. Each voucher cannot be exchanged for cash or extended. The Gift Voucher Store will note where they can be used.
Advance bookings are necessary and are subject to availability. Cancellation of a booking might render the voucher null & void. Terms & Conditions are subject to change.
2. GPI REWARDS TERMS AND CONDITIONS
Earning & Redeeming GPI Rewards points and credit
Birthday Drinks
Sign Up & Reward Bonuses
Cancellation
The information contained in the above rules are subject to change without notice. We may at any time vary these terms and conditions by publishing the varied terms and conditions on our website. You accept that by doing this, we have provided you with sufficient notice of these changes.
The information and materials connected to GPI Rewards cannot be replicated without prior written permission. You may not post, distribute or reproduce any copyrighted material, trademarks, or other proprietary information without obtaining owner permission for such rights.
3. GROSVENOR GOLD REWARDS APP
Red Lion Holdings mobile application is owned and operated by Grosvenor Pubs & Inns, who are the controller of all stored data.
PepperHQ Ltd operate as a processor of data for Red Lion Holdings App.
This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.
## Information we collect about you through Red Lion Holdings App.
We collect information about you when you:
- register to use Red Lion Holdings App;
- attempt to check in to our stores;
- register your debit or credit card details;
- upload a profile photo, and
- use the payments facility in Red Lion Holdings App to pay for your purchase.
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract" i.e. We need this data for you to be able to use the App for its primary purposes.
## Using your information
Collecting personal information in Red Lion Holdings App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
- improve the functionality and performance of Red Lion Holdings App;
- personalize our services to you;
- tell you about important changes to Red Lion Holdings App and related services, and
- manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
Red Lion Holdings App captures your geographic location when you attempt to "check in" to one of our stores. We do this to identify which store you are in or near to allow you to pay using Red Lion Holdings App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. Red Lion Holdings App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use Red Lion Holdings App and how many people use the different functions within Red Lion Holdings App.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the MyAccount options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.
# Information We Capture
### Geographic location
We provide enhanced store visit experiences when you choose to pay using Red Lion Holdings App. You may prevent Red Lion Holdings App from accessing your devices location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of Red Lion Holdings App and prevent you from enjoying an enhanced experience.
### Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to Red Lion Holdings App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.
### Your Card details
Your card details are not stored on Red Lion Holdings App and they are only used in accordance with your payment instructions. Your card details are stored with our payment gateway partner - Square - who are a Level 1 certified PCI-DSS Service Provider. You have to use the payments facility within Red Lion Holdings App to pay for your purchase through the app.
### Your profile photo
Your profile photo is used in store to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use Red Lion Holdings App to pay for your purchases in-store.
### Your purchase history
We use your purchase history to provide personalized offers and analyse which products and rewards are most likely to interest you.
## Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in Red Lion Holdings App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
## Marketing and research
If you agree, we may contact you:
- with offers and information about Red Lion Holdings products or services.
- for customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at [email protected]
## Disclosing your information
We will never disclose your information to anyone outside of Grosvenor Pubs & Inns except:
- Where we have your consent
- Where we are required or permitted to do so by law
- To other companies who provide a service to us as a processor under the terms of this privacy policy
- To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
## Accessing your information
To obtain a copy of the information we hold about you, email us at [email protected]. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
## Changes to our policy
This policy replaces all previous versions and is correct as of November 2019. We reserve the right to change the policy at any time.
## Contacting us
If you have any queries, please contact us at [email protected]
4. E-NEWSLETTER SIGN-UP PRIZE DRAW
This prize draw is operated by Grosvenor Pubs & Inns and may be entered by all UK residents over the age of 18, but is not open to Grosvenor staff, associated persons or companies. No order or purchase is necessary to enter the prize draw. The winner will win a £100 Grosvenor gift card. There will be only 1 winner across the 10 pubs & inn estate. No cash alternative is available. The winning entry will be drawn at random and the winner will be contacted directly by email and the prize must be claimed within 4 weeks. Gift Voucher will have a 6-month expiry date from issue. The winner may be asked to participate in associated publicity. We reserve the right to withdraw this prize draw at any time. Grosvenor's decision is final and no correspondence will be entered into. By supplying your details you are agreeing to receive information, promotions and offers from Grosvenor Pubs & Inns via email. You can unsubscribe at any time. At Grosvenor, we do not share your information with any other companies for marketing purposes. For more information see our privacy policy.
5. MAKE THE FESTIVE SEASON EXTRA SPECIAL
1. Book a table of four or more to dine from our festive menu to enjoy a complimentary glass of English sparkling fizz to get your celebrations going
2. The lead party booker will be in with the chance to win an overnight stay for two with dinner, bed and breakfast at one of our boutique hotels or inns in 2024
Dining offer applicable to pre-booked reservations before 31st December 2023, when dining from the festive menu.
One lead booker of a festive booking of between 23rd November and 31st December will be chosen at random on 8th January 2023. Redemption of the overnight stay available from 1st January – 30th June 2024 and the winner must be over 18. Travel is not included in the prize, redemption is subject to availability and the prize cannot be exchanged for a cash value.
6. HOTEL TERMS AND CONDITIONS
Check here.
All gift vouchers must be purchased online via our website, in nominations noted on each gift voucher. Each gift voucher purchased will feature a unique reference code. Please ensure you present your valid gift voucher to your server at the time of requesting your bill to enable redemption. Each voucher cannot be exchanged for cash or extended. The Gift Voucher Store will note where they can be used.
Advance bookings are necessary and are subject to availability. Cancellation of a booking might render the voucher null & void. Terms & Conditions are subject to change.
2. GPI REWARDS TERMS AND CONDITIONS
- These Rules govern the collection and use of points and set out the terms of a contract between Grosvenor Pubs & Inns (Red Lion Holdings) and each primary collector. A Primary Collector can register with the GPI Rewards collection scheme by applying for a membership via the mobile app (GPI Rewards) and can then earn points on most, but not all, purchases. If you apply to register with GPI Rewards or use the GPI Rewards App you accept these rules. We may refuse an application for any good reason.
- Red Lion Holdings reserves the right to change or withdraw the GPI Rewards loyalty scheme at any time and without prior written notification.
- You must be 18 years old or over to be eligible to become a primary collector or to be a member of the GPI Rewards scheme.
- All Primary Collectors must have a resident UK, Channel Island or Isle of Man address. Changes of address must be notified to us.
- To register for GPI Rewards you will need to provide a valid email address.
- By joining GPI Rewards you have the opportunity to sign up to our newsletters to receive updates, offers & promotions by email and or mail. It is not required to opt into marketing however by not doing you may not be eligible to receive exclusive offers and discounts associated with GPI Rewards.
- We reserve the right to terminate your GPI Rewards Account if, in our opinion, you commit any act that we deem inappropriate. If we terminate your account, all outstanding points, vouchers and discounts which you have accrued, will be immediately cancelled and no cash payments or other compensation will be provided.
- Our standard terms and conditions governing cancellation charges apply.
- GPI Reward points cannot be collected for private group bookings or functions where a unique price has been agreed upon with you.
- Our terms and conditions are governed by and construed in accordance with the laws of England and we both agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute, issue or other matter which arises between us.
- All offers are subject to availability. You may not be able to use your GPI Rewards in conjunction with other offers, if you are unsure which offers are eligible in the scheme please ask at any participating pub.
- GPI Reward Points, discounts and offers may not be sold or transferred to any other individual or collector.
Earning & Redeeming GPI Rewards points and credit
- You will receive 5 points for every £1 spent at any of our participating pubs. You will receive £0.05 credit in your app wallet for every 5 points which will accumulate as a rolling credit. Monetary credit will expire 6 months after being issued.
- Points can be collected at the time of purchase with a valid GPI Rewards loyalty number.
- Primary collectors can access their account using their login details (and track the number of points they have collected) via the GPI Rewards App.
- GPI Rewards and loyalty Points remain the property of Red Lion Holdings at all times and may not be redeemed for cash and have no cash value.
- Only one reward can be redeemed on any one visit and cannot be combined.
- Use of credit cannot be in conjunction with any other offer and only one redemption may be used per table.
- Where the value of the total bill is more than the credit being redeemed, users are required to pay the difference ensuring the total value of the bill is paid.
Birthday Drinks
- Where opt-in data has been provided confirming Date of Birth, GPI Rewards members will be gifted a complimentary bottle of Prosecco.
- Minimum of four adults, no maximum.
- Cannot be used in conjunction with any other offer.
- No cash alternative.
Sign Up & Reward Bonuses
- Where a sign up bonus for new users or reward bonus existing users is offered, the applied credit will be valid for 2 months after the date of registration or the date the reward bonus was applied to your account. If it isn't used within that time, it will be removed from your account.
- A sign up offer of £10 credit is available to claim until 30th April 2023.
- A rewards bonus of £10 was added to the wallets of existing GPI Rewards on 22nd March 2023 and if unused will expire on 21st May 2023.
- Use of your sign up bonus or reward bonus cannot be used in conjunction with any other voucher or offer and only one redemption may be used per table.
Cancellation
- You can terminate your membership at any time by advising us in writing. Any outstanding points, vouchers and discounts which you have accrued will be immediately cancelled and no cash payments or other compensation will be provided.
The information contained in the above rules are subject to change without notice. We may at any time vary these terms and conditions by publishing the varied terms and conditions on our website. You accept that by doing this, we have provided you with sufficient notice of these changes.
The information and materials connected to GPI Rewards cannot be replicated without prior written permission. You may not post, distribute or reproduce any copyrighted material, trademarks, or other proprietary information without obtaining owner permission for such rights.
3. GROSVENOR GOLD REWARDS APP
Red Lion Holdings mobile application is owned and operated by Grosvenor Pubs & Inns, who are the controller of all stored data.
PepperHQ Ltd operate as a processor of data for Red Lion Holdings App.
This policy, together with our MOBILE APP TERMS OF USE, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our MOBILE TERMS OF USE carefully.
## Information we collect about you through Red Lion Holdings App.
We collect information about you when you:
- register to use Red Lion Holdings App;
- attempt to check in to our stores;
- register your debit or credit card details;
- upload a profile photo, and
- use the payments facility in Red Lion Holdings App to pay for your purchase.
This information is collected, stored and processed under Article 6(1)(b) of the GDPR, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract" i.e. We need this data for you to be able to use the App for its primary purposes.
## Using your information
Collecting personal information in Red Lion Holdings App (name, email address, date of birth) helps us to better understand what you need from us.
We use your information to:
- improve the functionality and performance of Red Lion Holdings App;
- personalize our services to you;
- tell you about important changes to Red Lion Holdings App and related services, and
- manage promotions, competitions, customer surveys and questionnaires.
Your personal information is safe with us and will never be released to third party companies for marketing purposes.
Red Lion Holdings App captures your geographic location when you attempt to "check in" to one of our stores. We do this to identify which store you are in or near to allow you to pay using Red Lion Holdings App, and to provide an enhanced visitor experience (for example, through digital loyalty cards). We will only capture this information with your consent. Red Lion Holdings App also captures basic usage metrics to help us identify any problems and to make improvements in the future. These metrics also help us understand how people use Red Lion Holdings App and how many people use the different functions within Red Lion Holdings App.
Your contact details and personal information may be used to send direct marketing messages to you via your contact details provided. This is done only with your explicit consent, which can be withdrawn at any time from the MyAccount options within the app. You may refuse consent for marketing messages without detriment to any other areas of functionality within the app.
# Information We Capture
### Geographic location
We provide enhanced store visit experiences when you choose to pay using Red Lion Holdings App. You may prevent Red Lion Holdings App from accessing your devices location services, or turn off the location services of your Mobile Device. Doing so will impact the capability of Red Lion Holdings App and prevent you from enjoying an enhanced experience.
### Data you share with us (Including information you give us when signing up, and information which is shared automatically, such as Device ID, and IP address)
We use this data to log you in to Red Lion Holdings App and it helps us understand our customers better and present you with appropriate offers and promotions. Your data is stored in an encrypted database and transferred over a secure network connection. You decide which data you do and do not share with us. If you ask us to, we will update, correct or delete any data which you give to us.
### Your Card details
Your card details are not stored on Red Lion Holdings App and they are only used in accordance with your payment instructions. Your card details are stored with our payment gateway partner - Square - who are a Level 1 certified PCI-DSS Service Provider. You have to use the payments facility within Red Lion Holdings App to pay for your purchase through the app.
### Your profile photo
Your profile photo is used in store to verify your identity. If you ask us to, we will update, correct or delete your profile photo. However, you must have a profile photo if you wish to use Red Lion Holdings App to pay for your purchases in-store.
### Your purchase history
We use your purchase history to provide personalized offers and analyse which products and rewards are most likely to interest you.
## Data storage, protection and your right to access and erasure
Your data is stored in an encrypted database and transferred over secure network connections. We will store your information for as long as your account exists in Red Lion Holdings App. If your user account is entirely inactive for a period of 12 months or more, we will delete your account. If you ask us to, or if you delete your account, we will delete the information linked to your account which can identify you personally, including your profile photo and personal details.
You may ask us, at any time, to provide to you confirmation that your data is being processed and access to your personal data. This will generally be provided within 7-21 working days.
## Marketing and research
If you agree, we may contact you:
- with offers and information about Red Lion Holdings products or services.
- for customer research, e.g. to help improve our service.
You can ask us to stop contacting you for marketing and/or research purposes by following the instructions in any such communication or by emailing us at [email protected]
## Disclosing your information
We will never disclose your information to anyone outside of Grosvenor Pubs & Inns except:
- Where we have your consent
- Where we are required or permitted to do so by law
- To other companies who provide a service to us as a processor under the terms of this privacy policy
- To any successors in title to our business.
If we ever transfer your personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
## Accessing your information
To obtain a copy of the information we hold about you, email us at [email protected]. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
## Changes to our policy
This policy replaces all previous versions and is correct as of November 2019. We reserve the right to change the policy at any time.
## Contacting us
If you have any queries, please contact us at [email protected]
4. E-NEWSLETTER SIGN-UP PRIZE DRAW
This prize draw is operated by Grosvenor Pubs & Inns and may be entered by all UK residents over the age of 18, but is not open to Grosvenor staff, associated persons or companies. No order or purchase is necessary to enter the prize draw. The winner will win a £100 Grosvenor gift card. There will be only 1 winner across the 10 pubs & inn estate. No cash alternative is available. The winning entry will be drawn at random and the winner will be contacted directly by email and the prize must be claimed within 4 weeks. Gift Voucher will have a 6-month expiry date from issue. The winner may be asked to participate in associated publicity. We reserve the right to withdraw this prize draw at any time. Grosvenor's decision is final and no correspondence will be entered into. By supplying your details you are agreeing to receive information, promotions and offers from Grosvenor Pubs & Inns via email. You can unsubscribe at any time. At Grosvenor, we do not share your information with any other companies for marketing purposes. For more information see our privacy policy.
5. MAKE THE FESTIVE SEASON EXTRA SPECIAL
1. Book a table of four or more to dine from our festive menu to enjoy a complimentary glass of English sparkling fizz to get your celebrations going
2. The lead party booker will be in with the chance to win an overnight stay for two with dinner, bed and breakfast at one of our boutique hotels or inns in 2024
Dining offer applicable to pre-booked reservations before 31st December 2023, when dining from the festive menu.
One lead booker of a festive booking of between 23rd November and 31st December will be chosen at random on 8th January 2023. Redemption of the overnight stay available from 1st January – 30th June 2024 and the winner must be over 18. Travel is not included in the prize, redemption is subject to availability and the prize cannot be exchanged for a cash value.
6. HOTEL TERMS AND CONDITIONS
Check here.
